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Our goal is to make sure you never need to make a return. However, we know things can happen so we want to make certain that the return process is as simple and hassle free as possible. We have a 30 day return policy, although we’ve been known to grant reasonable exceptions under certain circumstances. Our goal is to make you happy, and if things aren’t to your liking, we’ll do everything we can to make it right. Below are some specifics, but give us a call or send us an email, and we’ll be happy to discuss your specific situation, and look for the best possible resolution.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging whenever possible.
A couple of our goods & services are exempt from being returned due to their nature:
* Software as a Service (SaaS) subscriptions such as our “HeartSafe Asset” Program
* Downloadable software products
To process your return, please email us at info@heartsaveservices.com, or call us at 1-714-369-8971 / Toll Free 1-888-495-6076. To complete your return, we require a receipt or proof of purchase.
All Returns or Exchanges should be sent to us at:
HeartSafe Services, Inc
18685 Main Street., suite #101-300
There are certain situations where only partial refunds are granted (if applicable):
* Products with obvious signs of use
* Any item not in its original condition, or showing signs of damage or with missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, you may want to first check with your bank or your credit card company to ensure it isn’t just posting late, as sometimes there is a delay on their side in showing refund returns.
If you still have not received your refund yet, please contact us at Info@heartsafeservices.com, or call 1-714-369-8971 / Toll Free 1-888-495-6076 and we will help you to get it resolved as quickly as possible.
If you need to exchange your item for any reason, please send us an email at info@heartsafeservices.com, or call 1-714-369-8971 / Toll Free 1-888-495-6076 and we will help you with your exchange request.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to:
HeartSafe Services, Inc
18685 Main Street., suite #101-300
You will be responsible for paying for your own shipping costs for returning your item.
We make every effort to process exchanges as quickly as possible. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.